Terms of payment

When booking online the full amount is payable including any additional purchases in connection with the booking.
Payment is to be made by credit card via DIBS (Dansk Internet Betalingssystem).
If the payment is not completed, the booking is automatically cancelled.

Once payment has been completed and approved, the reservation is guaranteed. You will then receive a confirmation of your reservation.

Cancellation – terms:

Hotel Arctic relies on the following standard terms and conditions for cancellation proposed by DRF/Association of Danish Travel Agents and Tour Operators and from the ditto organisation HORESTA.

In the event of cancellation, Hotel Arctic relies on the following:

Cancellation generally: (overnight accommodation, meals, conferences, etc.)

  • 28 days or earlier before planned arrival, bookings may be freely cancelled at no cost. However, all cancellations must be made in writing to: booking@hotel-arctic.gl
  • On cancellation less than 28 days before planned arrival, Hotel Arctic will charge 25% of the booked ”package”
  • On cancellation less than 14 days before planned arrival, Hotel Arctic will charge 50% of the booked ”package”
  • On cancellation less than 7 days before planned arrival, Hotel Arctic will charge 75% of the booked ”package”
  • On cancellation less than 3 days before planned arrival, Hotel Arctic will charge 100% of the booked ”package”

Terms of payment:

  • If Hotel Arctic has entered into a service agreement with a company, that company is granted 30 days’ credit and payment falls due after 30 days.
  • Hotel Arctic shall be entitled to cancel all booked ”packages” with a company in future bookings which have not complied with the terms of payment.